Showing posts with label manager. Show all posts
Showing posts with label manager. Show all posts

Monday, June 9, 2014

One Minute Manager: One Minute Reprimands

The One Minute Reprimand works well when you:

 1. Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.
the first half of the reprimand:
 2. Reprimand people immediately.
 3. Tell people what they did wrong-be specific.
 4. Tell people how you feel about what they did wrong-and in no uncertain terms.
 5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
the second half of the reprimand:
 6. Shake hands, or touch them in a way that lets them know you are honestly on their side.
 7. Remind them how much you value them.
 8. Reaffirm that you think well of them but not of their performance in this situation.
 9. Realize that when the reprimand is over, it's over.

Wednesday, September 25, 2013

Skills of Manager

There is general agreement that at least three areas of skill are necessary for the process of management:
technical, human, and conceptual.
  • Technical skill. Ability to use knowledge, methods, techniques, and equipment necessary for the performance of specific task; acquired from experience, education, and training.
  • Human skill. Ability and judgement in working with and through people that includes an understanding of motivation and an application of effective leadership.
  • Conceptual skill. Ability to understand the complexities of the overall organization and where one's own operation fits into the organization. This knowledge permits one to act according to the objectives of the total organization rather than only on basis of the goals and needs of one's own immediate group.
 The appropriate mix of these skills varies as an individual advances in management from supervisory to top management positions.
Proportionately less technical skill tends to be needed as one advances from lower to higher levels in the


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