One Minute Manager: One Minute Reprimands

The One Minute Reprimand works well when you:

 1. Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.
the first half of the reprimand:
 2. Reprimand people immediately.
 3. Tell people what they did wrong-be specific.
 4. Tell people how you feel about what they did wrong-and in no uncertain terms.
 5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
the second half of the reprimand:
 6. Shake hands, or touch them in a way that lets them know you are honestly on their side.
 7. Remind them how much you value them.
 8. Reaffirm that you think well of them but not of their performance in this situation.
 9. Realize that when the reprimand is over, it's over.

One Minute Manager; One Minute Praisings

The One Minute Praising works well when you:

1. Tell people up front that you are going to let them know how they are doing.
2. Praise people immediately.
3. Tell people what they did right-be specific.
4. Tell people how good you feel about what they did right, and how it helps the organization and the other people who work there.
5. Stop for a moment of silence to let them "feel" how good you feel.
6. Encourage them to do more the same.
7. Shake hands or touch people in a way that makes it clear that you support their success in the organization.